Cost of shipping
The cost of each shipment will be calculated and detailed at the time of confirming the purchase for approval provided by the customer before confirming the payment and will mainly depend on destination:
- Spain (excluding Baleares, Canarias, Ceuta y Melilla): 5 euros
- Madrid Express (inside M30): 9 euros
- Europe and rest of Spain: 15 euros
- Rest of the world: 25 euros
You will be liable for all import duties, customs and taxes. These will be due at the point of, or after delivery.
Important note: Please be aware that zubi does not have any control for any duties, customs and taxes levied by the country or zone your order is being shipped to. We cannot advise you what the cost will be as these charges can vary according to country or zone.
Orders are prepared at the time that payment has been confirmed and at the following times:
- Monday to Friday from 9:00 to 14:00 h
Orders placed outside these hours will be prepared the next business day. No shipments are made on Saturdays, Sundays or bank holidays.
Products ordered at ZUBI online store are sent by urgent courier. The shipping times are:
- Spain – from 1 to 2 working days
- Express Madrid – 2 hours
- Rest of the world – from 3 to 5 working days
Our goal is your complete satisfaction as a customer. To proceed with the return of an item purchased at the online store, you must send us an email to firstname.lastname@example.org no later than 15 working days from receipt of the product, explaining the reason for the return to help us to improve.
Items must be returned in their original condition, along with any accessories related thereto and may not be used, washed or damaged. They must keep their original labels, complete original packaging and attach the invoice or a copy of it in case of returning part of the order. The product must be sent to the following address: ZUBI, Calle Zurbano 22, 28010, Madrid, Spain, Telf: +34 619405919.
Important note: Until we receive the item in our showroom is at your own risk. We recommend you to ship the item by courier or registered post and that you retain proof of sending. The shipping cost of this is borne by the buyer.