Shipping & Returns

Returns

You have 15 days from the moment you receive the package to return or exchange your order.

Click on the following link to start the process: APPLY

Items must be in their ORIGINAL CONDITION and have all tags intact. If the returned items do not meet the required conditions, we will contact you to proceed with the return of the product and the refund will be cancelled.

NATIONAL PENINSULA

• First change FREE
• Returns cost €5 if we collect from your home or €2 if you take it to a Correos collection point, which will be deducted from the subsequent refund.

INTERNATIONAL and NON-PENINSULAR

• Exchanges and returns cost €15 when delivered to a UPS collection point, which will be deducted from the subsequent refund.

Changes

Exchanges can only be made for size, not for another model or color.

The first exchange is free for orders within the peninsula. If a second exchange is desired, the customer will be responsible for the shipping costs, which will be €5 if we collect it from your home or €2 if you take it to a Correos collection point, and will be deducted from the subsequent refund.

Once you have requested the exchange through the Reveni exchange and returns portal, you will have to repack the package in the same condition as you received it, print and paste the label that we sent you by email and you can choose between home collection or delivery at a delivery point (free of charge for National Peninsula).

When we receive the product in the warehouse and verify that it is in perfect condition, we will proceed to send you the new item to the address indicated.

Returns

The refund will be made through the payment method used to place the order: you will receive your money within 10 - 15 business days from when we receive the items in the warehouse.

Once you have requested the return, you will have to repack the package in the same condition as you received it, print and paste the label that we sent you by email and you can choose between home collection for a cost of €5 or delivery to a delivery point for a cost of €2.

For any questions or incidents related to your return, write to support@reveni.io

Products purchased and made to order, those that have been monogrammed or personalized, or those from sample sales or archive sales do not accept changes or returns, nor do gift packaging products accept changes or returns.

We remind you that you can also make your exchange or return directly in our store in Madrid, at Calle Zurbano 22. We would love to see you here!