Terms of sale

Welcome to the website www.zubidesign.com (hereinafter zubidesign). Access to zubidesign and its use, as well as the purchase of products, implies reading, knowledge and acceptance of these General Conditions of Use (hereinafter, Conditions of Use).
The products purchased at zubidesign are sold directly by ZUBI DISEÑO SL, (hereinafter, ZUBI DISEÑO).

1. Commercial Policy

1.1 ZUBI DISEÑO offers the products for sale on zubidesign, exclusively, to users over 18 years of age and empowered with sufficient legal capacity to be bound by these Conditions of Use. Likewise, the user expressly accepts and without exceptions that access and The use of the website, its services and content is carried out under your sole and exclusive responsibility. If you are not an end consumer, we invite you to refrain from carrying out commercial transactions on zubidesign.
1.2 ZUBI DISEÑO reserves the right not to attend to orders made by users that do not comply with what is established in the previous point.
1.3 These Conditions of Use exclusively regulate the offer, acceptance of purchase orders and shipping of products to zubidesign users.
1.4 ZUBI DISEÑO reserves the right to modify, at any time, the configuration of this website, as well as the conditions of service and its content, and the right to eliminate, limit or suspend it temporarily or permanently, or prevent access. to the same, trying to inform the user of these changes, whenever circumstances allow, by publishing them on the website.
1.5 ZUBI DISEÑO does not guarantee, directly or indirectly, the content offered by third parties, nor the truthfulness, reliability, precision, timeliness or suitability of this information for use by users or any other person. The intellectual property rights over this website are owned by ZUBI DISEÑO. The exclusive exercise of reproduction, distribution, public communication and transformation belongs to this company.

2. Types of Users and How to Place an Order

2.1 On the website you will find information about the products and services offered and the possibility of contracting them. In order to be able to correctly process orders, the user must provide the data requested for this purpose and must adhere to these Conditions of Use in the version published at the time of accessing the website. Zubi guarantees the adoption of the necessary measures for the processing of personal data in accordance with the provisions of Organic Law 15/1999 on the Protection of Personal Data. The personal data that you provide us, as well as your email address, will be included in the “Clients” and “Commercial Prospecting” files, property of ZUBI DISEÑO SL, whose purposes are to manage data referring to clients, and the management of data referring to activities and commercial campaigns (e-mailing, web, postal mail, SMS, posters, etc.), respectively. You can exercise your rights of Access, Rectification, Cancellation and Opposition by writing to ZUBI DISEÑO SL, calle Costa Rica 32, Bajo C, 28016 Madrid, Spain or by email to contact@zubidesign.com (indicating “LOPD” in the subject). ). Browsing the website does not require user status, but the visitor must comply with the Conditions of Use of the website specified here. Access to the website is conditioned upon prior reading and acceptance by any user of the terms, conditions and policies contained in the Legal Information section of this website.

If you choose the Klarna payment method, at the time of payment, we may transmit to Klarna during the purchasing process your personal data included in the contact form and order details, so that Klarna can evaluate whether you comply with the requirements to access your payment methods and to adapt said payment methods to your profile. Your personal data will be treated in accordance with the provisions of Klarna's privacy policy : https://cdn.klarna.com/1.0/shared/content/legal/terms/0/es_es/privacy
2.2. As indicated, before proceeding to purchase the products by transmitting the order form, the user will be asked to carefully read and expressly accept these Conditions of Use. We recommend that all users print a copy and to archive or reproduce another copy for their personal use.
23. To place an order for one or more products on zubidesign, the user must follow the steps indicated in the purchase process, completing the requested information, confirming the purchase of the products added to the “Order” section and paying for the order. By confirming the purchase of the products added to the “Order”, the user will have all the information related to the order being processed (including the cost associated with transporting the order to the indicated address) and all the corresponding contractual data.
2.4 The user who purchases products on the website agrees to pay at the time the purchase is confirmed. Thus, the order will not be processed until ZUBI DISEÑO receives payment approval.
2.5 Once the order has been formalized, the user will receive by email a confirmation that the order has been placed, detailing the products purchased and their prices, shipping costs, payment method, shipping address and other contractual information. the transaction.
2.6 Orders will be archived in the ZUBI DISEÑO database for a period of time that will not exceed the limits established by current legislation.
2.7 ZUBI DISEÑO may refrain from processing orders sent by users who do not present sufficient guarantees of solvency, which turn out to be incomplete or incorrect, those whose payment confirmation is not received within 48 hours, and also in the event that the products selected are not available. In such cases, ZUBI DISEÑO will inform the user by email that the Order has not been processed correctly, specifying the reasons for this, and, where appropriate, will refund the amount that has been advanced for the unavailable products.

3. Products and Prices

3.1 Only ZUBI brand products are for sale on zubidesign.
3.2 ZUBI DESIGN reserves the right to decide, at any time, the products offered through zubidesign. In particular, ZUBI DISEÑO may, at any time, add or remove products from the online store.
3.3 The essential characteristics of the products are presented in zubidesign within each product sheet. Despite the scrupulous care taken by ZUBI DISEÑO in its faithful reproduction, the images and colors of the products offered for sale on zubidesign.com may, however, not faithfully reflect reality, due to the specific characteristics of the Internet browser. or screen used by the user.
3.4 The prices of the products for sale on zubidesign always appear in euros with the corresponding VAT (21%) broken down. The relevant shipping costs will be added to these prices. The shipping rates will be communicated to the user when formalizing the order, and must be accepted by the user when confirming the purchase.
3.5 Product prices may be subject to updates. The prices that ZUBI DISEÑO will apply to each order will be those in force at the time the user confirms the purchase of the products added to the “Order”, regardless of the day on which delivery is made. ZUBI DISEÑO recommends making sure what the final sales price is before confirming the order.

4. Way to pay

4.1 The user who purchases products on the website agrees to pay at the time the purchase is confirmed.
4.2 Payment of the price of the products and the respective shipping costs can be made through PAYPAL, with credit cards (VISA, VISA ELECTRON, MASTERCARD, AMERICAN EXPRESS) and through KLARNA. ZUBI DISEÑO is committed to using the most effective and secure methods of current technology to transmit data and payments for each transaction.
4.3 In the event that the user makes the payment by credit card, the bank details will be transmitted through a secure protocol to PAYPAL, KLARNA or others in charge of providing the respective remote electronic payment services, without any third party being able in any case to have access to them. Such data will never be used by ZUBI DISEÑO except in order to complete the procedures related to the purchase, to issue the corresponding refunds in case of possible returns and to prevent and inform the police forces in the event of any fraud being committed. in zubidesign by the buyer.
4.4 The purchase price of the products and shipping costs will be debited from the user's current account at the time of order confirmation.
4.5 Within a maximum period of 48 hours from receipt of the payment confirmation, ZUBI DISEÑO will send the user, by email, a confirmation of the purchase, including the order number. This confirmation is not valid as an invoice, only as proof of purchase.
4.6 The invoice corresponding to the purchase made will only be sent to the client if the client explicitly requests it. Credit card fraud is a crime, and ZUBI DISEÑO will take legal action against anyone who makes a fraudulent transaction in our store.

5. Shipping and Delivery of Products

5.1 ZUBI DISEÑO undertakes to deliver the products in perfect condition to the address indicated by the user in the order form, within normal business hours.
5.2 ZUBI DISEÑO will not be responsible for errors caused in delivery when the shipping address entered by the user in the order form does not correspond to reality or has been omitted.
5.3 The maximum period set for deliveries is thirty (30) days, established by default in the Law. However, the usual delivery period is 2-7 working days, from the date of the order.
• These deadlines are means, and therefore an estimate. Therefore, it is possible that they vary for logistical reasons or force majeure. In cases of delays in deliveries, ZUBI DISEÑO will inform its clients as soon as it becomes aware of it.
• Each delivery is considered made from the moment in which the transport company makes the product available to the user, which is materialized through the control system used by the transport company.
• In the case of delays in the delivery of orders attributable to ZUBI DISEÑO, the user may cancel their order in accordance with the procedure described in the Returns section, as if it were a defective order, without assuming the shipping costs and return (except for personalized products). Delays in delivery will not be considered those cases in which the order has been made available to the user by the transport company within the agreed period and could not be delivered for reasons attributable to the user.
5.4 If at the time of delivery the user is absent, the transport company will send a notification to the user (via SMS or email - to the data provided by the user at the time of placing the order -) so that the user can arrange a new delivery date.
5.5 If delivery has not been arranged after 7 business days from the date of delivery of the order, the user must contact ZUBI DISEÑO. If the user does not do so, after 10 business days from the order's departure for delivery, it will be returned to the ZUBI DISEÑO warehouses and the user must be responsible for the shipping and return costs of the merchandise to its origin. .

5.6 If the user chooses the delivery option at a Correos Express collection point or branch, they will have 7 calendar days to collect. After this period, the package will be returned to the ZUBI DISEÑO warehouse and we will proceed to refund the purchase amount, subtracting €5 from the transportation costs generated by the return.
5.7 If the delivery could not be made due to the loss of the package, our carrier will initiate an investigation. In such cases, ZUBI DISEÑO will contact the user to decide whether to cancel the order and pay the amount paid (cost of the products and shipping costs), or whether to send a new order, at no additional cost.
5.8 At the time of delivery, the user must check the good condition of the package with the transport company that, on behalf of ZUBI DISEÑO, delivers the product, indicating on the delivery note any anomaly that may be detected in the packaging. . If subsequently, once the product has been reviewed, the user detects any incident such as a bump, breakage or any damage caused to it by shipping, the user must notify ZUBI DISEÑO (devoluciones@zubidesign.com) by e-mail as soon as possible. possible time to process the return.

6. Warranty

Our products have a 3-year warranty from purchase as established by law, covering defects such as defects, breaks or discoloration, as long as the care and washing instructions specified on the website have been followed, and keeping the purchase receipt. .

Defects or damages due to incorrect use or handling of the items or wear and tear caused by normal use of the items are not included in this guarantee, nor are damages, or due to incorrect use of the washing instructions, that come in each garment.

7. Product Returns and Exchanges

7.1 The User will have a period of fourteen (14) calendar days to return the order, counting from the date of receipt of the shipment in accordance with article 71 of Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007, of November 16. For these purposes, the User must send an email to devoluciones@zubidesign.com before these 14 days. If the shipment is national Peninsular, Zubi will be in charge of scheduling a pickup at the customer's home. On the other hand, if it is national, not Peninsular or International, the client will be responsible for sending the package to Zubi again. In both cases, the product must be in perfect condition and, if possible, in its original packaging, including everything that was shipped with it and its labels. The shipping address is ZUBI DISEÑO at Calle Oliva 58, 16431, Almonacid del Marquesado, Cuenca. Once the User has exercised the right of return, ZUBI DISEÑO will return the amounts received by credit, without any withholding and within a period of no more than thirty days. If the customer was responsible for the shipping, ZUBI DISEÑO will refund the full amount of the return. If ZUBI DISEÑO was responsible for the collection at the customer's home, €5 will be deducted from the refund as a logistical expense.

7.2 In purchases made through zubidesign.com it is possible to exchange one product for another with the same reference (that is: change in size, color or print) as long as the price is the same, only the product must be in stock. wanted. No exchanges will be made for items of a different price (whether they are higher or lower priced). In that case, you must request the return of the original item and place a new order with the desired item.

7.3 Return return costs are the responsibility of the user, except in the case of defective or incorrect products. In the case of Peninsular collections, Zubi will be responsible for carrying it out and will deduct this expense from the refund amount. For all other cases, the Customer must make the return shipment.
7.4 For a return to be accepted, the products to be returned must meet the following requirements:
• The unwanted product must be in the same condition in which it was delivered, and must retain its original labeling and packaging.
• The unwanted product must be returned using the same cardboard envelope in which it was received to protect the product, or failing that, in a similar envelope so that the product arrives at our warehouse with the greatest possible guarantees.
7.5 If the requirements of the previous point have been respected, ZUBI DISEÑO will send the user an e-mail confirming the acceptance of the return, and will proceed to pay the amount of the returned products, less the cost of returning them.

7.6 If the user wishes to access the Withdrawal Form, they can write us an email to clients@zubidesign.com and we will send it to them.

7.7 There are complaint forms available to the customer in the ZUBI DISEÑO stores in Madrid:

• Calle Zurbano 22, 28010, Madrid
• Calle Jorge Juan 14, 28001, Madrid

       8 . Customer Support

8.1 For any clarification, incident or claim, the user can contact the ZUBI DISEÑO Customer Service, by phone at +34 619 405 919 or by e-mail at clients@zubidesign.com

    9. Intellectual and Industrial Property Rights

9.1 All elements and content of zubidesign and each of the products, such as images, photographs, texts, music, sounds, videos, documents, logos and any other material, in any format, published in zubidesign (including menus, web pages, graphics, colors, schemes, tools, characters, website design, diagrams, structure, selection, arrangement and presentation of contents, methods, processes, functions and computer programs that are part of zubidesign.com) are protected by copyright and other intellectual and industrial property rights of ZUBI DISEÑO and zubidesign. Likewise, the website is considered a computer program and, as such, is also protected by legislation on intellectual and industrial property rights. Accessing the website or obtaining user status does not imply the granting of licenses or authorizations over the aforementioned industrial and intellectual property rights.
9.2 The user may not reproduce, transform, modify, disassemble, reverse engineer, distribute, rent, lend, make available, allow access to the public through any form of public communication, or perform any other action prohibited by law. in matters of intellectual and industrial property on any of the elements referred to in the previous paragraph, unless expressly consented by ZUBI DISEÑO. The user must use the materials, elements, content and information accessed through the use of zubidesign solely for their own needs, agreeing not to directly or indirectly commercially exploit said elements.

       10. Notice about contents

10.1 ZUBI DESIGN has adopted all measures at its disposal to prevent content from being published on zubidesign that describes or represents scenes or situations of physical or psychological violence, or such that, according to the sensitivity of zubidesign users, may be considered harmful to civic convictions, human rights or the dignity of people in any of their forms and expressions.
10.2 ZUBI DISEÑO has also adopted all useful precautions in order to assure its users that the zubidesign contents are careful and do not contain incorrect information or that is not updated with respect to the date of its publication on the website (and, in as far as possible, later).
10.3 Although ZUBI DISEÑO tries to do everything possible to guarantee continuous access to the website itself, the dynamic nature of the Internet and its contents may not allow zubidesign.com to operate without interruptions or discontinuities due to the need to update the site. Web. ZUBI DISEÑO cannot guarantee its users that the website operates continuously and without interruptions, errors or malfunctions due to the Internet connection. If you notice any problem while using zubidesign, contact our Customer Service by sending an email to clients@zubidesign.com and we will try to solve the problem.
10.4 Users are fully responsible for their conduct, when accessing the information on the website, while browsing it, as well as after having accessed it. Therefore, users are solely responsible before ZUBI DISEÑO and third parties for:
• the consequences that may arise from the use, for purposes or effects that are illicit or contrary to this document, of any content on the website, whether or not prepared by ZUBI DISEÑO, published or not officially under its name;
• as well as the consequences that may arise from use contrary to the content of this document and harmful to the interests or rights of third parties, or that in any way may damage, disable or deteriorate the website or its services or prevent normal enjoyment. by other users.
10.5 ZUBI DISEÑO reserves the right to update the contents when it deems appropriate, as well as to eliminate, limit or prevent access to them, temporarily or permanently, as well as deny access to the website to users who misuse it. of the contents and/or fail to comply with any of the conditions that appear in this document
10.6 ZUBI DISEÑO informs that it does not guarantee:
• that access to the website and/or linked websites is uninterrupted or error-free.
• Despite having taken all necessary measures, ZUBI DISEÑO cannot ensure that the content or software that users access through the website or linked websites does not contain any errors, computer viruses or other elements in the contents. that may cause alterations in your system or in the electronic documents and files stored in your computer system or cause other types of damage.
• The use of the information or content of this website or linked websites that users may make for their personal purposes.

       11. Links to other websites

11.1 The zubidesign online store may contain hyperlinks (known as “links”) to other websites that may have no relationship with zubidesign or ZUBI DISEÑO.
11.2 The objective of these links is to help the user during their searches and navigation, as well as to speed up the hypertextual connection to other websites. The activation of the links does not imply any recommendation or suggestion from ZUBI DISEÑO regarding access to these websites or navigation through their pages, nor any guarantee about their contents, their services or the goods they supply and sell to Internet Users. .
11.3 ZUBI DISEÑO does not control said websites or their contents, nor does it carry out operations to monitor them. ZUBI DISEÑO cannot be held responsible for the contents of these websites or the rules they adopt regarding user privacy or the processing of your personal data while browsing them.
11.4 These Conditions of Use and zubidesign's privacy policy do not apply to websites managed by third parties other than ZUBI DISEÑO.

       12. Privacy

12.1 We ask all users to carefully read the privacy policy that applies even if you access and browse zubidesign, even without purchasing any product.

      13. Modification and Update of the Conditions

13.1 ZUBI DISEÑO reserves the right to modify these Conditions of Use at any time, without the need to notify the user in advance, who in any case is solely responsible for reviewing them as a prerequisite and indispensable for the acquisition of any product available at via zubidesign. In any case, the Conditions of Use that were displayed on the website at the time the user purchases the corresponding products will be considered valid and applicable.
13.2 In the event that any clause of these Conditions of Use is declared void, the other clauses will remain in force and will be interpreted taking into account the will of the parties and the very purpose of these Conditions. ZUBI DISEÑO may not exercise any of the rights and powers conferred in this document, which will not imply in any case the waiver thereof unless expressly recognized by ZUBI DISEÑO legal prescription of the action that corresponds in each case.

      14. Applicable Legislation and conflict resolution

14.1 These Conditions of Use are governed by Spanish legislation, as provided in Law 7/1998, of April 13, on General Contracting Conditions, in Legislative Decree 1/2007, of November 16, which approves the General Law for the Defense of Consumers and Users and other complementary laws, such as Royal Decree 1906/1999, of December 17, 1999, which regulates Telephone or Electronic Contracting with general conditions, Organic Law 15/1999 , of December 13, on the Protection of Personal Data, Law 7/1996, of January 15, on the Regulation of Retail Trade and Law 34/2002 of July 11, on Information Society Services and Electronic Commerce.
14.2 To resolve any controversy or conflict arising from these Conditions of Use, ZUBI DISEÑO SL submits to the criteria for determining jurisdiction established in the applicable legislation on consumers and users.